Technical Support Engineer/Tester

Technical Support Engineer for the company's software product.


  • Providing technical support for Remote Utilities software to English- and Russian-speaking customers and resellers via e-mail.
  • Executing one-time tests in order to reproduce the customer’s issue and then reporting found bugs to the development team.
  • Responding to technical-related customer posts on the English and Russian community forums.
  • Documenting troubleshooting and problem resolution steps and adding them to the product knowledge base.
  • Updating tutorials, user manuals and other technical documentation in both languages (Russian and English) when necessary.
  • Provide technical assistance to the company’s Sales department when necessary.
  • Performing pre-release product testing according to a Test Plan provided by the development team.


At least 1 year at technical-related jobs in a software company, preferably in technical/customer support, testing or development.

Required Skills:

  • Strong English (written) and Russian (written and verbal) communication skills.
  • Strong technical and analytical skills.
  • Good understanding of general technology: computers, networks, protocols, software, Internet.
  • Ability to function in a self-directed environment.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Ability to maintain friendly and professional tone when communicating to a customer.


Higher technical education.


22-05-2022 13:22:54